What if I have a discount on my monthly plan?
If you have service with us, the price increase to the price you pay for your plan(s), taking account of any discounts you get. So the price you pay each month will go up by the amount in the CPI.
If you have broadband with a mobile plan (and therefore the £5 mobile discount), we’ll work out CPI in the same way - by applying CPI to the discounted monthly price you pay, whether you’re in or out of contract.
If you only have mobile with us, it’s slightly different. We’ll work out CPI using the monthly price you pay, minus £5 and then add that to your monthly price. For example, if you pay £13 a month for your mobile plan, we’d work out the price increase by applying the CPI percentage to £8 (£13 minus £5). We’d then add that price increase amount to the £13 monthly price. This is to make sure the price change is the same for all our mobile customers on the same plan.