At Consulting Networks we’re committed to deliver outstanding customer service, first-class technical support and to continuously keeping the cost of our services competitively priced to all our customers. This continues to be our aim.
As part of our continued effort to improve the service, we developed a Customer Service Plan detailing our provisioning, faults, queries, and engineering lead times for specific products and services in our portfolio, together with key contact information and any service guarantees. We published this information so you can plan ahead any changes on your network, therefore minimizing any possible disruption to your day-to-day activities.
Our Product and Services are provided with a standard guaranteed 4-hour response time. From 8am to 6pm, Monday to Fridays, excluding Public and Bank Holidays; and a fix time target of 72 hours for faults reported before 13:00 pm.
Example: Clear by 23:59 day after next – report Tuesday, clear Thursday
Therefore is important for customers to check if the service has the appropriate level of response cover, as we endevour to resolve a “Service Failure” in line with the care/service level you have chosen. If in doubt please contact your nearest representative about our Response Care Levels to ensure you have the appropriate cover for you and your business.