The prices quoted in our literature exclude value added tax, any other taxes, fees, duties, licenses or levies now or in the future imposed upon the Service. The cost of our services is subject to change. We reserve the right to amend, review and to alter the price for our products or services upon giving notice to the customer of no less than 30-days. We shall notify you with details of any changes, or simply notify you of these changes on your monthly bill
3.2 All sums due under this Agreement shall be paid in full by you without any set-off or withholding whatsoever.
3.3 We will send you an invoice monthly for all charges incurred, under this Agreement, for the preceding month. Payment must be made within 14 days of the invoice issue date. But we shall have the right to request payment on demand if you fail to make payment of any previous invoices within 15 days of the calendar month end. The time of payment of all sums due to us shall be of the essence of this agreement.
3.4 The administration of ‘Your’ account including but not limited to routinely assessing the customer credit worthiness; reviewing contracts and billing rates; the preparation of itemised billing, reports and other accounting documents constitute a chargeable service. We reserve the right to charge a minimum invoice value of £10.00 plus VAT to cover our administrative cost. The charge is effective from the date the billing account is created and will be charged to the customer until the expiry date of the contract.
3.5 We reserve the right to charge interest on all outstanding amounts owed to us and not paid in accordance with this Agreement. Until we receive payment in full, interest shall be charged at a rate of 8.5% above the current Bank of England base rate. Interest shall accrue notwithstanding termination of this Agreement for whatever reason. You shall also pay all legal fees and other costs of collection of overdue amounts due to ‘Us’.
3.6 All charges payable under this Agreement are calculated by reference to data logged by us and not by reference to data recorded or logged by you.
3.7 If the customer fails to give notice or breeches the minimal service stipulated in this contract, ‘we’ reserve the right to invoice the customer for lost of revenue for the short notice given up to a maximum sum equal to one times the customers average monthly bill based on any 3-months, selected by ‘us’ of the customers last 6 full calendar month’s bills.
3.7.1 The customer shall be liable for the total amount that would have been payable in respect of line rental or other services for the remaining period of the minimal period had the supply period had not been terminated earlier because of the customer’ breach or insolvency. The customer agrees that the termination fee as calculated herein represents a fair and reasonable estimate of the losses, costs, and expenses that “we” would suffer in the event of this agreement being terminated.
3.7.2 On early termination of the service, we reserve the right to recover any amounts given to the customer in form of special rates or loyalty discounts. This shall be calculated on the basis of the difference between the standard rate and any special rates enjoyed by the customer as part of this agreement.
18.104.22.168 We shall regard as an early termination of the service, “any” external act, excluding condition 12, that has the deliberately effect of disrupting or reducing the normal supply of the service, including but not limited to the removal of access codes and the disconnection of any equipment supplied by “us” to the customer.
3.7.3 A Time Related Charge of £79.17 is payable to recover the cost incurred by us to process a cancellation request. The charge shall be in addition to other service charges.
3.8 ‘We’ reserve the right to charge £25.00 administrative fee for each invoice you fail to make payment by the invoice due date, or for each unpaid or returned cheque or for each unpaid direct debit, and;
3.9 You will receive a bill by email every month or if we notify you otherwise. You may choose to receive your bills in paper or electronic form. If you choose to receive your bills in electronic form, the bill will be provided free of charge. However, you must provide us with a valid email address upon registration which you have ongoing access to for the duration of your contract with us. If you do not provide us with a valid email address or if you choose to receive your bill in paper format then a charge of £1.67 per month will apply to cover the additional cost of providing the service. It is your responsibility to ensure that your email address remains valid throughout the contract. If we are unable to communicate with you using the email address you have provided we reserve the right to move you to our paper billing option and you will have to pay for paper billing, and;
3.9.1 To recover the cost of setting up Direct Debits this shall equal a fee of £12.50.
3.10 If you breach the terms as set out in this agreement we may suspend all Your promotional rates, and replace the same with our standard tariffs.
3.11 Under this agreement the customer shall be responsible for organizing the de-programming of the service in the event of variations to the service. ‘We’ may provide such service on request, and the customer agrees responsibility for all costs involved.
3.12 'We' reserve the right to charge a minimal fee for each number registered on the account of £1.00, and;
3.13 To charge the customer £4.50 to generate a duplicate bill or invoice.
3.14 You may have an existing contract with your Old Service provider which has a minimum contract. You are responsible for checking your obligations with Your Old Service provider and for paying any outgoing charges. On termination You may be liable to Pay your Old Service Provider other fee’s. These are in addition to our fees.
3.15 We reserve the right to charge a fee of £5.00 plus VAT for any contract order, which is subsequently cancelled or unfulfilled by the customer. The fee shall be enforced by Us until such time the client fulfils the original order.
3.16 Customers who are moving address will be exempt from this cancellation charge, provided that the Service is retained at the customer's new address. If the service is provided at a new address a new agreement shall come into full force and effect from the date of acceptance by us and shall continue thereafter for a minimum period. The minimal period shall consist of the number months left on the previous agreement, plus a period of 60 months, unless otherwise agreed in writing by “Us”. After the minimal period, this agreement shall continue thereafter, unless a written notice is received by “Us” to terminate those services.
3.17 Subject to Our acceptance and to the provisions set out in Clause 3.17.1,
3.17.1 You shall agree to renew the term of your existing contract. This agreement shall come into full force and effect from the date the new pricing is effective on your account and shall continue for a minimum period. The minimal period shall consist of the total number of months remaining on your existing contract, plus an additional period of 36-months.
3.17.2 We may at Our sole discretion agree to reduce the price of services on your account.
3.18.1 If we agree to amend or renew the terms set in your contract, a Renewal Fee of £25.00 (excl. VAT) is payable to cover the administrative costs of processing your request.
3.18 Subject to our acceptance we may agree to accept a card payment from you. If you choose to make a bill payment with a credit or debit card you’ll be charged a convenience fee of 5% of the bill amount. You can pay your bill free of charge at any HSBC Bank counter, by Cheque or Bank Transfer. Alternatively you can ask us to set a Direct Debit on the account as your preferred method of payment.
3.19 Your promotional rates are effective from the date the service was successfully provisioned and will expire at the end of your minimal period. The promotional rates will be withdrawn and you’ll be charged the standard rates if; ‘You’ breach the terms of our agreement, or; ‘Your’ minimal contract period has expired.
3.20 Changing these terms or our services
3.21 We may change the price, or other charges, the service or the terms of our agreement:
3.21.1. We may change the price, or other charges, the service or the terms of our agreement:
3.21.2. if we materially change the service, or introduce new services, features or benefits (for example if we increase the maximum upload speed for your broadband service or add new service;
3.21.3. if we change the way we structure our services and the price we charge for those services;
3.21.4. if the cost to us of providing your services, or running our business increases (for example if the businesses we buy services or products from increase their prices);
3.21.5. to reflect changes in technology (for example if we develop new systems which provide you with a better service);
3.21.6. if there is a change in the law, regulation or regulatory guidance applicable to us (for example if there is a VAT increase);
3.21.7. to make the terms of our agreement clearer or easier to understand; or
3.21.8. due to any other change in circumstances in the future, that we can't predict, which means a change is necessary.
3.21.9. from 2020, an annual price increase will be applied to your charges. This annual price increase will be calculated by multiplying the charges by the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus 5%.This increase will take effect on or after 31st March. If the CPI figure is negative in the relevant year, we will only increase the charges by 5% .