Time Related Charges (TRCs) are raised to recover the cost incurred when our engineers perform work that is not covered under the terms of the service. For example, TRCs apply where there are no standard prices for the work required, it falls outside our normal business hours, is needed earlier than our standard timescales or it is not covered under our terms. Our Time Related Charges also apply to projects, or to network-related tasks programmed in advance, where Time Related Charges are expected to be needed. TRCs can also be both national and regional and may be for specific time periods.
|Charge Band||Short Description||Weekdays||Saturday||Sunday||TRC Engineer Band 0||Applicable to the initial engineer call-out charge before the first 15 minutes on site||£25.00||£41.67||£79.17|
|TRC Engineer Band 1||Applicable to orders where the work performed is less than 5 minutes||£6.60||£7.88||£11.03|
|TRC Engineer Band 2||Applicable to orders where the work performed is between 5 and 10 minutes||£13.20||£15.76||£22.07|
|TRC Engineer Band 3||Applicable to orders where the work performed is between 10 and 15 minutes||£19.79||£23.63||£33.08|
|TRC Engineer Band 4||Applicable the first 30 minutes before the initial 1st hour||£39.59||£47.27||£66.18|
|TRC Engineer Band 5||Applicable to each hour or part hour after the first 30 minutes||£79.17||£94.53||£132.34|
|TRC Engineer Band 6||Applicable to orders where a 4-hour appointment slot is booked in advance||£300.00||£358.20||£501.48|
|TRC Engineer Band 7||Applicable to orders where a 7-hour appointment slot is booked in advance||£500.00||£597.00||£835.80|
|TRC Engineer Band 8||Applicable to each hour or part hour after normal working hours||£87.10||£103.98||£145.57|
|TRC Engineer Band 9||Applicable where a Fixed-Fee charge is agreed in advance with the customer||£TBA||£TBA||£TBA|
Our Engineering Service is available 24 hours a day, 365 days. A standard working week is calculated based on 36 working hours for an engineer completed at any time during five Working Days (Monday to Friday 08:00 to 17:00 excluding bank and public holidays) which may be consecutive, or broken into units of one or more complete Working Days. To incorporate work on weekends or bank and public holidays separate rates for these days are included. The service is subject to availability. Prices shown exclude Value Added Tax.
A team of experienced engineers are available to spend additional time to get things ‘Right First Time’
Gives you more flexibility on the provision or rearrangement of services including customer-owned wiring or equipment
A dedicated team will discuss your requirements and project manage your request end to end to help take the strain
Helps to avoid unnecessary delays for your customers