FREQUENTLY ASKED QUESTIONS
Your questions. Our answers.
Have a question? You can find here answers for the most common questions asked by customers.
There are a number of ways you can pay your bill. Here’s all the different options and how to pay. It’s worth noting that your bill will show that we charge in advance for our services. Your first bill will also include charges for any calls you have made in the preceding month.
DIRECT DEBIT
With Direct Debit there are no more signing cheques. Or queuing at the bank. Or going to the post office. Pay by Direct debit and save yourself all that inconvenient. And above all you can rest assured that if an error is made, your bank or building society will guarantee a full and immediate refund from your branch for the amount paid.
DEBIT OR CREDIT CARD PAYMENT
You can pay over the phone by contacting our Customer Services Team on 0800 036 6666. You’ll need your debit. or credit card to hand. All one-off credit, debit or charge card payments do not incur any additional fee’s. Our charges will appear on your credit card statement as CONNET or Consulting Networks. Also, there are NO minimum charges per transaction.
GIRO CREDIT
You can pay at any branch of your own bank, if you do not have a bank account you can pay at any local branch of HSBC Bank Plc, free of charge.
BANK TRANSFER
You may be able to pay your bill through a simple bank transfer from your current account, over the phone or online. We don’t charge for this facility, but you should check with your bank or building society concerning any charges or terms and conditions that might apply. You will need to quote our bank account number (41446266) and sort code (40-12-03). You may also be asked for a reference number – please use your account number (shown at the top of your bill, for example B0100001).
CHEQUE OPTION
Please make Cheque payable to ‘Consulting Networks Ltd’ and send it along with your payment slip to Credit Collections, Consulting Networks Ltd, Unit 01, Blenheim Court, Bourges Boulevard, Peterborough, PE1 2DU. Please do not send us post-dated cheques as we do not accept responsibility for any bank charges incurred.
PROMOTIONAL RATES
To keep any promotional rates you'll need to pay our services by the invoice due date; to stay within your credit limit and to pay your bills by direct debit. Standard rates apply if you choose to pay your bill by other payment methods other than direct debit; if you failed to pay a bill by its due date or your promotional period has ended.
STANDARD RATES
Standard rates apply if you choose to pay your bill by other payment methods other than direct debit; if you failed to pay a bill by its due date or your promotional period has ended.
Your first bill will include two charges for each service you subscribe : one charge for the period already used. The second charge is one month advance rental. The advance rental charge will be credited against your final invoice.
We produce our bills on the 15th of each calendar month. The invoice will itemize all your usage, rentals and connection charges, and these will be in respect to the previous month.
Yes, we charge £1.25 to produce full itemized paper billing. You can choose to receive your bill by email FREE. You can register for email billing by calling customer service team on 0800 036 7777. We are happy to arrange that for you.
A mail account is a “mailbox” that holds your emails on the server. You can can access your email with an email program. An email program is software that runs on your computer, such as “Microsoft Outlook” or “Apple Mail” or “Mozilla Thunderbird”. There are literally thousands of other email programs available; we recommend that you use “Outlook Express”, as it comes free with every Microsoft Windows installation.
All E-Mail accounts have auto responder has standard. An auto responder is an email address that sends an automated response back to every email address it receives.
Yes we offer this feature. It is an email address that – contrary to the mail account that we described above – does not have a mailbox, but rather forwards emails to another email address or set of addresses. Email redirects can also be used to generate alias names for your mail accounts, for instance, let’s say you have created a mail user like described above. You created the user “info” with an email address of “info@yourdomain.com” (please note that in this FAQ, we use “yourdomain.com” as a placeholder for your real domain name). For this email address, you could add an email redirect name of “myname@yourdomain.com” that forwards email to your mail account “info@yourdomain.com”.
Yes, you will be able to access your email from the web from any remote location that has a connection to the Internet. We offer pre-installed webmail facility, which can be accessed at https://login.mailcorp.co.uk
Sadly, because of the rate email moves in today’s digital age, it is impossible to capture backups of email without increasing the cost of our services drastically. We can perform a automatically backup every incoming and outgoing email, so you can retrieve any email at any time. Includes storage & data backup. Archiving can be provided as an add-on service for £ 1.67 Per Month for each Mailbox. Alternatively, you can manually perform email backups on your local machine. For the majority of current email clients currently released (Mac Mail, Microsoft Outlook, and Thunderbird) you can manually backup your email by selecting all of your email messages and dragging them to any specified folder on your local computer. This action will create a backup copy of your email while leaving the original safe and sound in your inbox.Our webmail program, Horde, also provides a way to save the contents of a Mail Folder as a single .mbox file. This is a simple mail format which can be import/exported by most email programs. The .mbox file type is the original UNIX mail format. As an option, it will compress the file in ZIP format to save space in your archive (such as your local computer, or external hard drive).
WHAT IS THE MAXIMUM SIZE FOR AN ATTACHMENT? The maximum size for an attachment is 25 MB.
No, all our customer enquiries are handled by a representative in our UK contact centre.
The maximum size for an attachment is 25 MB.
FORGOT MY PASSWORD! Not to worry! Simply call us on 0800 036 7777. Our technical support are happy to help.
To purchase or make an upgrade to your account, navigate to the pricing page, and select the product you want to buy.
We’re here to help. Our representatives are happy to assist you further. Call us FREE on 0800 036 6666 or email us at service@connet.co.uk . You’ll receive a full program of advice and support to help you get all the answers you need.