IT REMOTE SUPPORT PACKAGES

Pick your plan based on how many devices need supporting per month. Remote IT Support offers quick and easy help with PC and Mac issues like virus removal, operating system reinstall, upgrades and other issues (and we'll give you a few tips along the way). Our flexbile plans are scalable to cover Apple iOS, Android, Windows 8 smartphones, tablets, office applications and peripherals like printers, scanner and much more.

Starter

5
Laptop/Desktops

£7.99/month
Annual plan discounts available

Pricing Conditions Apply

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Basic

5
Laptop/Desktops
Mobile/Tablets

£8.99/month
Annual plan discounts available

Pricing Conditions Apply

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Deluxe

5
Laptop/Desktops
Mobile/Tablets
Applications

£9.99/month
Annual plan discounts available

Pricing Conditions Apply

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Ultimate

5
Laptop/Desktops
Mobile/Tablets
Applications
Peripherals

£10.99/month
Annual plan discounts available

Pricing Conditions Apply

SEE PLANS

Premium Support Service Catalog
What kind of tasks can our Website experts do for you? A lot, as it turns out.There's nothing more frustrating than when something goes wrong or not as expected. If you get stuck with your Website,give our experts a call. They're here to help and can quickly get you back on track.

Theme Maintenance

Every website theme needs maintenance, and who wants to deal with that? Let our experts handle it for you.

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Wordpress Development

Want to install a plugin? Maybe change your config file? We got it covered, no sweat.

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Database Management

Permalinks, MySQL optimization and fixing connection strings. Sounds like fun, right? Nope. But we can do it for you.

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Website Evaluation

Getting your site indexed on Google and optimizing your page can be confusing. Fortunately, our experts can take care of it.

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Administrative Updates

Let us handle the boring stuff, like optimizing your images and setting up redirects. That way you can focus on the fun things.

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WordPress Core

Having problems with your WordPress installation or other core issues? Let our WordPress developers take care of it for you.

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Content Update

Your website's content is fresh and kept current. Not only is this beneficial for the people that come to visit your website but it's also necessary to keep adding content to your website in order to maintain high rankings in search engine results.

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FREQUENTLY ASKED QUESTIONS

What is Website Premium Support?

It's a subscription-based service, available from Monday to Friday, excluding Public and Bank Holidays , that provides assistance or fixes for Website and Wordpress related issues that come up at a moment's notice. The service has a Clear by 23.59 day after next. For example, report Tuesday, clear Thursday.

What are the benefits of Premium Support?

Peace of mind. Knowing that you have a Website expert available anytime to help you solve problems takes a load of stress off your shoulders. Not to mention, it'll save you a ton of time.

Which tasks can Premium Support help me with?

Theme maintenance, Website, WordPress development, database management, website evaluation and administrative updates, just to name a few. Want to know the rest?

Which plan is best for me?

That depends on how much help you need. Each task costs one credit, and we offer 1 , 3 , 5 and 10 credit plans. If you think you'll need more help, you'll save money with a higher credit plan.

What is a credit?

Each task from the Premium Support catalog uses one credit, regardless of the amount of time taken. If our developers find that additional tasks are needed to solve a problem, you will be notified to approve of the additional credit usage.

What happens if I don't use all of my credits?

WS Premium Support is based on a monthly credit cycle. Every month, WS Premium Support credits reset and do not roll in to the following month. When a task is submitted, the credit is consumed and placed in a pending status until the request is closed, consuming the credit in the cycle in which it was started.

Are there any tasks outside the Premium Support scope?

Yes, Premium Support is not available for certain tasks or sites. Click here to see a full list of WS Premium Support services and restrictions.

Can you solve issues if I am not hosting my site?

Yes. Our Website and WordPress developers can help with most hosting providers. You are not required to have GoDaddy hosting services. If your website is not hosted by Consulting Networks, then when you add the site to your subscription, you will be prompted to enter the credentials for your site.

What if I need more help in a month and use all my credits?

We have you covered with a couple of options. You can upgrade your plan to the next tier, or you can purchase additional credits if you do not think you will need the added credits on a recurring basis.

What if I have more questions?

Call us anytime at 0800 036 6666 and we'll do our best to answer all your Premium Support questions.

IT Support Services

Our website experts have you covered.

IT REMOTE SUPPORT PACKAGES

FREQUENTLY ASKED QUESTIONS

What is Website Premium Support?

What are the benefits of Premium Support?

Which tasks can Premium Support help me with?

Which plan is best for me?

What is a credit?

What happens if I don't use all of my credits?

Are there any tasks outside the Premium Support scope?

Can you solve issues if I am not hosting my site?

What if I need more help in a month and use all my credits?

What if I have more questions?

Need help ? Call our Website Support Team on 0800 036 6666. We are happy to help!

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